by Wickhambrook Parish Clerk
Suffolk County Council, in partnership with RETHINK Partners and Alcove , has launched a new and innovative response to the COVID-19 crisis, by providing virtual care and support to vulnerable or shielded people.
The service is provided through the rapid roll-out of the Alcove Video Carephone, a simple communication device that allows people with little or no technological ability to have two-way video contact with care workers, family members and other approved service providers. This will help with tasks that don’t require face-to-face visits and therefore limit their exposure to infection. For example, carers can check visually if medications are being taken, set prompts and reminders or carry out welfare and wellbeing checks.